Accelerate Your Business
Aftermarket &
Product Configuration
Experience how the right services turns a good product into the perfect product.
Tivitysoft Aftermarket Applications
Media Management
Multimedia repository
Flexible media categorization
Connect media to products/items
Extensive search capabilities
Spare Parts Catalog
Interactive 3D illustrations
Interactive PDF catalogs
As-built bill of materials
Multi-mode structuring
Order Portal
Order entry with parking
Order status reviews
Credit card support
Strong ERP integration
Serial/Chassis Controlling
As serviced & maintained
Service plan template(s)
Proactive service reporting
Personalized information
Owner Communication
Owner registration/change
Email, SMS communication
GDPR compliant
Mobile apps for owners
Fleet / Installed Base
Presentation of serial/chassis per reseller and combined
Cockpit access to more than 20 interelated functions
Warranty Processing
Four-dimension error tracking
Service bulletins & ctrl pgm
Self-service with chat support
Material returns & receiving
Field Service Management
Service agreement control
Dynamic creation of service
Planning & scheduling
Signing and invoicing
Tivitysoft Extended Applications for Competitive Advantage
Customer Success Services
News publishing
Service desk
Knowledge-base
User feedback
Master Data Management
Interactive 3D illustrations
Interactive PDF catalogs
As-built bill of materials
Multi-mode structuring
CRM Capital Product Sales
Availability check of new and used products
Product reservation
Quote & sales generation
Product Configuration
Flexible, non-tech setup
Highly visual presentation
Dynamic consumer readiness
Special preparation
Add-On Equipment Sales
Define equipment products
Equipment offer & sales entry
Generation of work order
WO planning & execution
Production Line Scheduling
Production series definition
Chassis/serial creation
Production sequencing
Extensive ERP integration
Transport & Locations
Google location control
Transport order
Transport confirmation
Tracking and traceability
Supplier Claim Processing
Created by material returns
Web and mobile enabled claim process step-by-step
Follow-up by Power BI
Designed and built like no other
Tivitysoft Aftermarket apps is the industry standard by which all other alternatives are measured.
- It is cloud-based on Microsoft Azure from day one.
- It is exclusively made for durable goods manufacturers.
- It is purpose-built for producing superior user experiences.
- It offers features and functions legacy systems can only dream of.
Tivitysoft provides a role-driven, self-service solution where security, mobility, usability, flexibility, and cost-efficiency standout.
Unified Aftermarket Operations
The bold idea that your aftermarket operations should be fully unified is our starting point. Fragmented solutions have ruled the industry for so long that many users have come to accept everywhere Excel, complicated workflows, and inconsistent data is just part of doing business.
In our world Integration and consistency is not a luxury but a necessity. Our spare parts catalog – used both when buying parts and specifying a claim – is a great example. The unification of user interfaces, workflows, and data is fundamental for business success.
We Are All Unique
No two businesses are exactly alike, and they should not. The ever-changing landscape of aftermarkets require that you can react and adapt quickly. Tivitysoft can fulfill every single challenge according to your business needs.
We are much more focused on business fit than one-size-fits-all. The apps running your aftermarket operations should match the footprint of your business, quite exactly. That is a key characteristic of competitive advantage.
Simplicity First
It is innovation’s biggest paradox: We demand more and more from business apps; more features, more functions, and more power – and yet we increasingly demand that the apps we are served are easy to use. The challenge is that the simplest app to use is often the most difficult to create.
Many vendors are proud that their products require a very particular set of skills to fully master. Tivitysoft is opposite: proud to offer powerful applications where capability and ease of use are perfectly balanced.
Winning Your Moments of Truth
Every point of contact between one of your customers and one of your employees is a moment of truth; an opportunity to enhance or detract from the experience of doing business with your company. When an ever-larger part of a company’s customer touch points happens without direct human contact, the strength of these touch points depends on your applications self-service capabilities. A primary part of Tivitysoft’s mission is to deliver user experiences your employees and customers love. Great user experiences are key to winning your moments of truth.