A powerful e-commerce website is more important today than ever to compete and impress digitally demanding customers. Having the time and resources to think about tomorrow is tough when you're busy working on today. But then recognize "That's how we've always done it" is the best recipe for failure. Here we've put together a case why change is necessary and pointers for attention when selecting a new eCommerce solution.

Why Change is Necessary

You cannot separate business processes from the enabling applications. Therefore, you can only say yes to customers asking for mobile self-service to buy spare parts and manage warranties if you have apps supporting it. And this is critical as surveys find that 83% of all B2B buyers prefer ordering and working online through digital commerce.

Making the Right Choice Requires Attention

If there is a secret for smart decisions, experience points to one thing: the power of paying attention – rather than running on autopilot – helps you make the right choice. One of the lessons is that it’s more effective to define your selection criteria than rely on vendor-sponsored “magic quadrants” or be fooled by number games and miss out on the difference between generic and industry-specific.

Industry-specific Apps for Better Business

The movement away from static legacy technology toward modular and intelligent industry-specific applications empowers a more unified, seamless, and interconnected operational system. Industry-specific applications with perfectly balanced functionality for automotive and equipment manufacturers results in better business. Specialization is how small innovative suppliers can compete with Goliaths.

Say No to Mission-critical Risk

Mission-critical risks are the disruptions that hinder or even stop the ability of your company to meet its customer promise to deliver the right spares and services to the right place at the right time. Mitigating risk requires allying with the most suitable suit of eCommerce apps running on versatile and secure Microsoft Azure public cloud.

Integration Makes Business Easier

Aiming to buy a one-stop ERP system is a misunderstanding. No ERP system can match the benefits offered by Tivitysoft CPQ and aftermarket apps, where the following functional areas are supported: Product Configuration, CRM, Spare Parts Catalog, Order Portal, Service Bulletins, Warranty Orders, Service Records, Multi-media, Fleet and Owner Management, Field Service, and much more.

Say Yes to Great User Experiences

The difference between ordinary and great user interfaces is gigantic. Flexibility, elegance, efficiency, speed, and mobility are on another level of utility. Smart companies want smart user interfaces while Tivitysoft is happy to demonstrate the characteristics of great user experiences.

Fit for Purpose eCommerce Defines Your Future

The abilities delivered through well-fitting eCommerce apps for the Aftermarket and CPQ define your business. B2B buyers value efficient and attractive sellers so much that it can turn a good product into a perfect product and make you prosper for a long time.

If your company doesn’t go for well-fitting apps business will degrade. The company denying reality is lost in its own world, never fully understanding why things are as they are and never able to adapt.

Seeing is Believing

Seeing is believing is a truism. However, you should also appreciate that believing is seeing – so why not ask Tivitysoft let you see how to accelerate your sales and service business? You’re welcome to see the fastest, most agile, and well-balanced product configurator and aftermarket solution.

02. September 2023
Peter Björkman